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There is no doubt that Southwest’s Christmas Crisis was the worst customer service debacle in US airline history, setting a new low by being stranded more than 1 million paying…
In the span of eight hours, Patrick Holland went from excitement to hope to crushing disappointment after a major winter storm caused him to miss a life-saving heart transplant procedure.…
As this week’s wave of flight cancellations led by Southwest Airlines continues, other major carriers have announced they will institute price caps, particularly in cities where Southwest operates, to limit…